ADS Ignition Interlock Device Technical Support
Technical Help When You Need It
ADS ignition interlock devices are simple to use, but if you do need technical assistance, the resource below can help you get back on the road fast. Or call us now at 888-786-7384, our knowledgeable customer service professionals are ready to help when you need us!
Technical Support FAQs
Where is the nearest location where my vehicle can be serviced?
Visit our locations finder and enter your zip code to find authorized ADS service center locations closest to you. A map and directions can be found on this page for each location.
Will I need special assistance if my car needs a tune-up or other vehicle maintenance services?
If your car needs an oil change or other routine services, nothing special needs to be done. If the power to your interlock device needs to be disconnected during the service, you will need to obtain documentation before you have your vehicle serviced. Contact us at 888-786-7384 for more information.
What if I need to cancel my device service appointment?
Call us at 888-786-7384. If you cancel less than 24 hours before your appointment or you don't show up, you will be charged a missed appointment fee.
What if I miss my interlock device service appointment?
If you don't show up for your appointment, you will be charged a missed appointment fee. Your vehicle will go into permanent SERVICE LOCKOUT mode and you will need to have your vehicle towed to the service location. Most jurisdictions are notified of a permanent SERVICE LOCKOUT.
If you still have questions regarding your ADS device or about an appointment, call us at 888-786-7384 for immediate assistance.