Skip to Content

      No waiting. Call now!

      There are currently 0 people waiting – agents are available until 11PM CST.
      CALL 888-786-7384 call center rep

      Get back on the road with the highest-rated interlock device.

      Give us a little information and we can help with next steps. We can help you through the process.

      Solicitud de contacto en Espanol

      By clicking the button below, you consent to one or more of the listed businessesIntoxalock, Breathe Easy Insurance Solutions, LLC,, DUICare calling and texting at the telephone number provided to encourage the purchase or lease of DUI-related products and services, including through the use of automated technology, artificial voice and/or pre-recorded means. Consent is not a condition of purchase. For California residents, click here.
      OR CALL 888-786-7384
      woman looking up questions on phone

      Questions About Ignition Interlock Devices?

      Frequently Asked Questions

      An ignition interlock is a small handheld device installed in a vehicle that measures the level of alcohol in your breath and prohibits the start of the vehicle if a level of alcohol is detected above your state requirements.

      The ignition interlock requires a driver to provide a breath sample into the unit before starting the vehicle. If the breath sample meets the state set alcohol requirement, the vehicle can be started. If an alcohol level is detected above the state set alcohol level, the vehicle will not start. Periodic retests are also required once the vehicle has been started to ensure the driver stays within the state requirements.

      Yes. Our device meets the National Highway Traffic Administration’s requirements and safety standards.

      Yes. Depending on your restriction, the device will need to be serviced every 30, 60, or 90 days. Certain state requirements allow the service to be done by our mail-in exchange program. Please contact ADS directly at 888-786-7384 to determine your state requirements.

      An IID must be installed by a certified installer. Please contact ADS directly at 888-786-7384 and one of our representatives will assist you in scheduling an appointment with one of our certified installation centers.

      Depending on the year, make, and model of your vehicle, the installation can take anywhere from one to three hours.

      Yes. However, anyone attempting to start the vehicle will need to provide a breath sample in order to start the vehicle. Any violations will be recorded on the convicted driver’s log and will be reported to the monitoring state agency.

      No. All of our installers have been certified to install, service, and remove our devices without causing any damage to the vehicle.

      Once the vehicle has been started, random retests are requested. If you are prompted to provide a random retest sample, this is done the same way the sample was provided to start the vehicle. Ample time is given so that if you wish, you may pull the vehicle over to the side of the road to provide the retest sample.

      The mechanic should call us directly at 888-786-7384 and press the option for technical support. We will work with the mechanic, so they are able to service the vehicle.

      No. The device will not turn off the engine once it has been started. The ignition interlock will only prevent you from starting the vehicle if alcohol is detected.

      No. However, there are substances that contain alcohol. For example, some mouthwashes, toothpastes, cold medicines, etc. may contain alcohol that can be detected by the ignition interlock device. It is recommended that you rinse your mouth prior to providing a sample and avoid using products containing alcohol before providing a sample into the device.

      No. To start the vehicle you must pass the breath sampling test.

      A lockout is a state mandated function of the device that prevents you from starting your vehicle. Lockouts can occur when the device detects alcohol above the state limit, blowing too many positive alcohol samples, failing to submit a breath sample, or tampering with the system. Lockout requirements are mandated by the reporting agency or state.

      In the states that qualify, you may be able to receive free standard installation on your ignition interlock device. The states in which we can currently offer free standard installation are California, Kansas, Massachusetts, Nevada and Oregon. You will receive an account credit back on your first monthly statement for the cost of your installation up to $100. Qualifications and lease length minimum may vary by state and are considered in determining installation rebate eligibility. Speak with an advisor now by calling 888-786-7384 to get all the details.

      Call us anytime at
      Call us anytime at 888-786-7384
      Our state specialists are ready to answer your questions and get you through the process, one step at a time.